Universal Banker, South Yarmouth, MA

Universal Banker, South Yarmouth, MA-1806471
As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.
Accountable to meet all assigned customer service and sales activity goals by executing a model branch day plan that includes outbound phone contact to customers and prospects, in branch and out of branch sales activities, as well as other sales activities
Acquire and maintains customer relationships over the entire lifecycle of the customer by identifying and understanding the financial needs of a customer or prospect
Act as primary customer contact position in a Santander branch
Develop and deepen customer relationships by demonstrating ownership and resolving customer problems efficiently, and by turning servicing requests and routine transactions into sales opportunities
Ensure error free and accurate completion of all customer requests including: account openings, loan applications, servicing requests, loan closings, and routine bank transactions
Execute all sales, servicing and banking transactions accurately; following all compliance and security procedures, and will balance cash drawer within balancing guidelines
Gain in depth knowledge of the different banking channels and promote opportunities to introduce the multichannel customer to these capabilities
Identify the financial needs of the customer at the transaction window, platform desk, in the lobby or during out of the branch sales activities depending on branch needs and customer volume
Recommend appropriate solutions to meet customer needs and provides excellent customer service including referrals to a specialist who can assist in meeting a specific need
Responsible for total customer satisfaction by meeting all the financial needs of a customer: product, servicing, and transactional
At least 6 months cash handling experience
At least 2 years of sales or referral experience in a goal or incentive-based environment
At least 2 years of customer service experience
Ability to generate new business by outbound calling, generating referrals, and by reaching out to the local community
Ability to juggle multiple priorities with clear direction from supervisor
Attention to detail, problem solving, and the ability to be pro-active
Effective in operating in a structured environment by independently following prescribed daily sales routines
Knowledge of bank products & services
Skilled in engaging customers/prospects in a sales conversation and optimizing sales opportunities
Strong ability to comply with policies and procedures
Strong computer knowledge and Windows skills required
Strong customer service skills
Strong interpersonal, communication, and organizational skills
Strong sales skills
In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule. In order to be eligible for this position you must have a valid US Social Security at the time of application
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Job:Retail Products Branch
Primary Location:Massachusetts-South Yarmouth
Organization:Consumer & Business Banking (1001)
Job Posting:Oct 10, 2018, 2:41:46 PM

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